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"modelNumber": "WM4000HBA", "category": "Laundry", "manualType": "Owner's Manual", "sourceDomain": "lg.com", "pageCount": 60 }, "identityFacts": [ { "text": "Washing machine - Model family:", "sectionId": "lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2", "sectionTitle": "Scan to see the online manual. continued, pages 1-2", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 1-2", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2" }, { "text": "WM4000HA - Manual number:", "sectionId": "lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2", "sectionTitle": "Scan to see the online manual. continued, pages 1-2", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 1-2", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2" }, { "text": "MFL71964303 - Revision shown on these pages:", "sectionId": "lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2", "sectionTitle": "Scan to see the online manual. continued, pages 1-2", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 1-2", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2" }, { "text": "Product specifications - Model:", "sectionId": "lg-wm4000hba-owners-manual-product-overview-and-parts-identification", "sectionTitle": "Product Overview and Parts Identification", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 7-8", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-product-overview-and-parts-identification", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-product-overview-and-parts-identification" }, { "text": "WM4000HA - Electrical requirements:", "sectionId": "lg-wm4000hba-owners-manual-product-overview-and-parts-identification", "sectionTitle": "Product Overview and Parts Identification", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 7-8", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-product-overview-and-parts-identification", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-product-overview-and-parts-identification" }, { "text": "(70 cm x 99 cm x 77 cm) - Maximum depth with door open:", "sectionId": "lg-wm4000hba-owners-manual-product-overview-and-parts-identification", "sectionTitle": "Product Overview and Parts Identification", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 7-8", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-product-overview-and-parts-identification", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-product-overview-and-parts-identification" }, { "text": "Install the app and connect the washer If your model has a QR code - Scan the QR code attached to the product using your smartphone camera or a QR code reader app.", "sectionId": "lg-wm4000hba-owners-manual-lg-thinq-app-and-smart-features", "sectionTitle": "LG ThinQ App and Smart Features", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 33-36", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-lg-thinq-app-and-smart-features", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-lg-thinq-app-and-smart-features" }, { "text": "If your model does not have a QR code 1.", "sectionId": "lg-wm4000hba-owners-manual-lg-thinq-app-and-smart-features", "sectionTitle": "LG ThinQ App and Smart Features", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 33-36", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-lg-thinq-app-and-smart-features", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-lg-thinq-app-and-smart-features" }, { "text": "What happens if a part is replaced - Replacement products and parts are covered for the remaining part of the original warranty period, or for 90 days, whichever is greater.", "sectionId": "lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms", "sectionTitle": "Limited Warranty: Coverage and Terms", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 51-52", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms" }, { "text": "- The proof must show the product model and date of purchase.", "sectionId": "lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms", "sectionTitle": "Limited Warranty: Coverage and Terms", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 51-52", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms" }, { "text": "Before beginning an arbitration proceeding, you must first send LG written notice at least 30 days in advance.", "sectionId": "lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2", "sectionTitle": "LIMITED WARRANTY continued, pages 53-59 (1 of 2)", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 53-56", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2" }, { "text": "Legal Department- Arbitration 111 Sylvan Avenue Englewood Cliffs, NJ 07632 Your notice must include:", "sectionId": "lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2", "sectionTitle": "LIMITED WARRANTY continued, pages 53-59 (1 of 2)", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 53-56", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2" }, { "text": "In-home repairs and service area - For products that are still in warranty, in-home repairs are provided only if the product is within a 150 km radius of the nearest authorized service center, as determined by LG Canada.", "sectionId": "lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2", "sectionTitle": "LIMITED WARRANTY continued, pages 53-59 (2 of 2)", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 57-59", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2" }, { "text": "- If the product is outside that 150 km radius, you are responsible for bringing the product to the authorized service center at your own expense for in-warranty repair.", "sectionId": "lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2", "sectionTitle": "LIMITED WARRANTY continued, pages 53-59 (2 of 2)", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 57-59", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2" }, { "text": "Notice of dispute If you want to start arbitration, you must first give LG written notice at least 30 days before starting arbitration.", "sectionId": "lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2", "sectionTitle": "LIMITED WARRANTY continued, pages 53-59 (2 of 2)", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 57-59", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2" } ], "sections": [ { "id": "lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2", "title": "Scan to see the online manual. continued, pages 1-2", "sectionType": "warranty", "pageStart": 1, "pageEnd": 2, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 1-2", "textExcerpt": "Continued Manual Pages: What These Pages Cover These pages do not add operating instructions yet. They show the manual’s opening information and table of contents, which tells you where to find each major topic in the full owner’s manual. Manual identification - Product: Washing machine - Model family: WM4000HA - Manual number: MFL71964303 - Revision shown on these pages: Rev.06012326 - The manual says to read it thoroughly before operating the appliance and to keep it handy for reference. What is listed in the table of contents The manual is organized into these main sections: Important Safety Instructions - Read all instructions before use. - Includes warning statements and caution statements. Product Overview - Product features Installation - Before installing - Choosing the proper location - Unpacking and removing shipping material - Connecting the water inlet hoses - Connecting the ", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-scan-to-see-the-online-manual-continued-pages-1-2" }, { "id": "lg-wm4000hba-owners-manual-product-overview-and-parts-identification", "title": "Product Overview and Parts Identification", "sectionType": "other", "pageStart": 7, "pageEnd": 8, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 7-8", "textExcerpt": "Product Overview and Parts Identification This section helps you identify the washer’s main parts, the accessories that come with it, the items you must buy separately, and the basic product specifications. Product features and important note The illustrations in the manual may not exactly match your washer, and the components and accessories may change without prior notice for product improvement. Important warning: For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage, or bodily injury caused by separately purchased unauthorized components, parts, or non-LG products. Main parts of the washer The manual identifies these parts on the washer. Front view - Control Panel - Detergent Dispenser Drawer - Door - Drain Pump Filter - Drain Hose - Drain Pump Filter Cover - Leveling Feet - Door Sea", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-product-overview-and-parts-identification", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-product-overview-and-parts-identification" }, { "id": "lg-wm4000hba-owners-manual-lg-thinq-app-and-smart-features", "title": "LG ThinQ App and Smart Features", "sectionType": "other", "pageStart": 33, "pageEnd": 36, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 33-36", "textExcerpt": "LG ThinQ App and Smart Features The LG ThinQ app lets you communicate with the washer from a smartphone. It is used for remote control, cycle downloads, monitoring, alerts, settings, and Smart Diagnosis. What the LG ThinQ app can do If your washer has the wireless LAN module, the app can provide these features: - Remote Start: control the washer remotely from the LG ThinQ app. - Downloaded cycles: download new and specialized cycles that are not included on the washer. - Tub Clean Coach: see how many cycles remain before it is time to run Tub Clean. - Energy Monitoring: track the washer’s power use and see how it changes with selected wash cycles and options. - Smart Diagnosis: get information to help diagnose and solve issues based on the washer’s pattern of use. - Push Alerts: receive a push message when a cycle is complete or if the appliance has problems. - Settings: change options o", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-lg-thinq-app-and-smart-features", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-lg-thinq-app-and-smart-features" }, { "id": "lg-wm4000hba-owners-manual-operation-problems-leaks-detergent-dispensing-filling-and-cycle-behavior", "title": "Operation Problems: Leaks, Detergent Dispensing, Filling, and Cycle Behavior", "sectionType": "troubleshooting", "pageStart": 46, "pageEnd": 48, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 46-48", "textExcerpt": "Operation Problems: Leaks, Detergent Dispensing, Filling, and Cycle Behavior This section helps you troubleshoot common washer problems such as leaks, detergent not dispensing correctly, filling issues, pauses during a cycle, and the washer stopping or not starting. Banging noise when the washer is filling with water If you hear a banging noise while the washer is filling, this is described as water hammer. - This happens when plumbing in the home moves or flexes as the washer water valves shut off. - Water hammer is not caused by a defect in the washer. - For best results, install water hammer arrestors between the fill hose and the washer. These are sold separately at hardware or home improvement stores. - If household water supply pressure is very high, adjust the household water supply regulator to a lower pressure, or contact a plumber. Water leaking If water is leaking, check these", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-operation-problems-leaks-detergent-dispensing-filling-and-cycle-behavior", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-operation-problems-leaks-detergent-dispensing-filling-and-cycle-behavior" }, { "id": "lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms", "title": "Limited Warranty: Coverage and Terms", "sectionType": "warranty", "pageStart": 51, "pageEnd": 52, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 51-52", "textExcerpt": "Limited Warranty: Coverage and Terms What LG covers If your LG washer fails because of a defect in materials or workmanship under normal and proper use, LG will, at its option, repair or replace the product during the warranty period. This limited warranty applies only to the original retail purchaser and only when the product was purchased lawfully and used within the United States, including U.S. territories. Warranty periods - Washer: parts and labor — 1 year from the date of original retail purchase, or from the date of delivery if applicable law uses delivery date. - Direct Drive Motor (stator or rotor): parts only — 10 years from the date of original retail purchase, or from the date of delivery if applicable law uses delivery date. - You are responsible for any labor cost. - Stainless Steel Drum: parts only — 3 years from the date of original retail purchase, or from the date of d", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms" }, { "id": "lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2", "title": "LIMITED WARRANTY continued, pages 53-59 (1 of 2)", "sectionType": "warranty", "pageStart": 53, "pageEnd": 56, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 53-56", "textExcerpt": "Limited Warranty: dispute resolution and Canada warranty terms This section explains how disputes are handled and, for Canada, what the limited warranty covers and does not cover. If you want to start arbitration in the U.S. Before beginning an arbitration proceeding, you must first send LG written notice at least 30 days in advance. Mail the notice to: LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue Englewood Cliffs, NJ 07632 Your notice must include: - your name - your address - your telephone number - the product involved - a description of the claim - the relief you are seeking LG and you are expected to try in good faith to resolve the claim during this 30-day period. If the dispute is not resolved, either party may file for arbitration. Binding arbitration and class action waiver If the dispute is not resolved after the notice period, claims must be ", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2" }, { "id": "lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2", "title": "LIMITED WARRANTY continued, pages 53-59 (2 of 2)", "sectionType": "warranty", "pageStart": 57, "pageEnd": 59, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 57-59", "textExcerpt": "Limited Warranty: what happens if there is a dispute This section explains how warranty disputes are handled for LG Canada. In-home repairs and service area - For products that are still in warranty, in-home repairs are provided only if the product is within a 150 km radius of the nearest authorized service center, as determined by LG Canada. - If the product is outside that 150 km radius, you are responsible for bringing the product to the authorized service center at your own expense for in-warranty repair. - Any costs tied to excluded circumstances listed in the warranty’s “This Limited Warranty Does Not Cover” section must be paid by the consumer. How to get warranty service or more information - Call 1-888-542-2623. - Hours: 8 am to 9 pm EST, 365 days. - You can also visit http://www.lg.com. Dispute resolution: arbitration instead of court Except where the law prohibits it, all disp", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-2-of-2" } ], "reviewedAnswers": [ { "id": "lg-wm4000hba-owners-manual-can-i-opt-out-of-the-arbitration-provision", "title": "Can I opt out of the arbitration provision?", "answer": "Yes. You must opt out within 30 calendar days of the first consumer purchaser’s purchase date by email to optout@lge.com or by calling 1-800-980-2973. Your notice must include your name, address, purchase date, model name or number, and serial number.", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 53-56", "url": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-can-i-opt-out-of-the-arbitration-provision", "catalogUrl": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-can-i-opt-out-of-the-arbitration-provision/catalog.json" }, { "id": "lg-wm4000hba-owners-manual-what-do-i-need-to-get-warranty-service", "title": "What do I need to get warranty service?", "answer": "You need proof of original retail purchase showing the product model and date of purchase.", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 51-52", "url": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-do-i-need-to-get-warranty-service", "catalogUrl": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-do-i-need-to-get-warranty-service/catalog.json" } ], "partReferences": [ { "id": "lg-wm4000hba-drain-pump-filter", "title": "Drain pump filter", "partType": "Filter", "partNumber": "model-specific", "status": "placeholder", "url": "https://manualanswers.com/parts/lg-wm4000hba-drain-pump-filter", "catalogUrl": "https://manualanswers.com/parts/lg-wm4000hba-drain-pump-filter/catalog.json" } ] }