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Product features and important note The illustrations in the manual may not exactly match your washer, and the components and accessories may change without prior notice for product improvement. Important warning: For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage, or bodily injury caused by separately purchased unauthorized components, parts, or non-LG products. Main parts of the washer The manual identifies these parts on the washer. Front view - Control Panel - Detergent Dispenser Drawer - Door - Drain Pump Filter - Drain Hose - Drain Pump Filter Cover - Leveling Feet - Door Sea", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-product-overview-and-parts-identification", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-product-overview-and-parts-identification" }, { "id": "lg-wm4000hba-owners-manual-clean-the-detergent-drawer-and-water-inlet-filters", "title": "Clean the Detergent Drawer and Water Inlet Filters", "sectionType": "maintenance", "pageStart": 39, "pageEnd": 39, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted page 39", "excerpt": "Clean the Detergent Drawer and Water Inlet Filters This section covers two maintenance tasks that can help prevent filling problems, leaks, and buildup: - Cleaning residue from the detergent drawer opening - Cleaning the water inlet filters if the washer does not fill properly Cleaning the detergent drawer opening After cleaning the drawer itself, clean the drawer opening where the detergent drawer slides in. 1. Use a small, non-metal brush. 2. Clean the recess around the drawer opening. 3. Remove all residue from the upper and lower parts of the recess. 4. Replace the drawer. Use care to remove buildup from both the top and bottom areas of the opening so the drawer can sit properly. Cleaning the water inlet filters The washer has inlet filter screens that protect the delicate parts of the inlet valve from particles in the water supply. When to clean them Clean the inlet filters if: - Th", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-clean-the-detergent-drawer-and-water-inlet-filters", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-clean-the-detergent-drawer-and-water-inlet-filters" }, { "id": "lg-wm4000hba-owners-manual-clean-the-drain-pump-filter-and-prepare-for-storage-or-freezing", "title": "Clean the Drain Pump Filter and Prepare for Storage or Freezing", "sectionType": "maintenance", "pageStart": 40, "pageEnd": 41, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 40-41", "excerpt": "Clean the drain pump filter The washer can fail to drain if the drain pump filter becomes clogged. LG recommends cleaning the drain filter periodically to help prevent clogging from foreign objects. Before you start - Turn off the washer and unplug the power cord. - Be careful: if there is water in the drum, opening the drain filter can cause water to overflow. - Use a bucket if the drum is not completely drained before you open the drain filter. - Do not use the washer without the drain filter, and do not use it with the drain filter assembled incorrectly. This can cause leaks or malfunction. Steps to clean the drain pump filter 1. Open the drain pump filter cover. 2. Drain any remaining water. - Unclip the drain hose and remove the plug from the drain hose to let the remaining water drain out. 3. Remove the pump filter. - Twist the pump filter counterclockwise to remove it. 4. Clean th", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-clean-the-drain-pump-filter-and-prepare-for-storage-or-freezing", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-clean-the-drain-pump-filter-and-prepare-for-storage-or-freezing" }, { "id": "lg-wm4000hba-owners-manual-troubleshooting-overview-and-faqs", "title": "Troubleshooting Overview and FAQs", "sectionType": "troubleshooting", "pageStart": 43, "pageEnd": 43, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted page 43", "excerpt": "Troubleshooting Overview Your washer has an automatic error-monitoring system that detects and helps diagnose problems early. If the washer does not work properly or does not work at all, check the items below before calling for service. For more detailed information or videos, LG directs you to the troubleshooting page at www.lg.com. Common Questions and Checks Loud banging noises while the washer is filling with water This is usually not a problem with the washer itself. It is often caused by plumbing in the home. When the washer’s water valve shuts off, it can make your home’s pipes move, creating a loud banging sound. This is called water hammer. It can be reduced by installing a water hammer arrestor. These are available at local hardware or home improvement stores. Very little water in the washer This is normal for an HE (High-Efficiency) washer. HE washers are designed to clean cl", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-troubleshooting-overview-and-faqs", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-troubleshooting-overview-and-faqs" }, { "id": "lg-wm4000hba-owners-manual-noise-vibration-and-water-hammer-troubleshooting", "title": "Noise, Vibration, and Water Hammer Troubleshooting", "sectionType": "troubleshooting", "pageStart": 45, "pageEnd": 45, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted page 45", "excerpt": "Noise, Vibration, and Water Hammer Troubleshooting This section helps you tell the difference between normal washer sounds and sounds that may need attention. Normal sounds during operation The following sounds are listed as normal operation: - Clicking: The door lock may click when the door locks or unlocks. - Spraying or hissing: Water may spray or circulate during the cycle. - Humming or gurgling: The drain pump may pump water from the washer at times during a cycle. - Water sloshing: A liquid in the balance ring around the pulsator helps the basket spin smoothly. - Water being added after the washer has already begun to operate: The washer may add more water as it adapts to the load size and type. It may also stop and refill if it senses the load is unbalanced, or it may be diluting laundry additives before adding them to the wash load. These sounds do not by themselves indicate a pr", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-noise-vibration-and-water-hammer-troubleshooting", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-noise-vibration-and-water-hammer-troubleshooting" }, { "id": "lg-wm4000hba-owners-manual-operation-problems-leaks-detergent-dispensing-filling-and-cycle-behavior", "title": "Operation Problems: Leaks, Detergent Dispensing, Filling, and Cycle Behavior", "sectionType": "troubleshooting", "pageStart": 46, "pageEnd": 48, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 46-48", "excerpt": "Operation Problems: Leaks, Detergent Dispensing, Filling, and Cycle Behavior This section helps you troubleshoot common washer problems such as leaks, detergent not dispensing correctly, filling issues, pauses during a cycle, and the washer stopping or not starting. Banging noise when the washer is filling with water If you hear a banging noise while the washer is filling, this is described as water hammer. - This happens when plumbing in the home moves or flexes as the washer water valves shut off. - Water hammer is not caused by a defect in the washer. - For best results, install water hammer arrestors between the fill hose and the washer. These are sold separately at hardware or home improvement stores. - If household water supply pressure is very high, adjust the household water supply regulator to a lower pressure, or contact a plumber. Water leaking If water is leaking, check these", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-operation-problems-leaks-detergent-dispensing-filling-and-cycle-behavior", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-operation-problems-leaks-detergent-dispensing-filling-and-cycle-behavior" }, { "id": "lg-wm4000hba-owners-manual-laundry-results-problems-wrinkling-staining-odor-and-wi-fi-issues", "title": "Laundry Results Problems: Wrinkling, Staining, Odor, and Wi‑Fi Issues", "sectionType": "troubleshooting", "pageStart": 49, "pageEnd": 50, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 49-50", "excerpt": "Troubleshooting Laundry Results, Odors, and Wi‑Fi Use the suggestions below when clothes are wrinkled, stained, smell musty, or when the washer will not connect to Wi‑Fi. Wrinkling The washer may be overloaded. - The washer can be fully loaded, but the drum should not be tightly packed. - The door should close easily. Hot and cold water inlet hoses may be reversed. - A hot water rinse can set wrinkles in garments. - Check the inlet hose connectors. Staining Bleach or softener may have dispensed too soon. - The dispenser compartment may have been overfilled or closed too quickly, which can cause bleach or softener to dispense immediately. - Measure bleach carefully, and never use more than 1 cup. Bleach or softener may have been added directly to the drum. - Always use the dispensers so laundry products are released at the correct time in the cycle. Items may not have been unloaded prompt", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-laundry-results-problems-wrinkling-staining-odor-and-wi-fi-issues", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-laundry-results-problems-wrinkling-staining-odor-and-wi-fi-issues" }, { "id": "lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms", "title": "Limited Warranty: Coverage and Terms", "sectionType": "warranty", "pageStart": 51, "pageEnd": 52, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 51-52", "excerpt": "Limited Warranty: Coverage and Terms What LG covers If your LG washer fails because of a defect in materials or workmanship under normal and proper use, LG will, at its option, repair or replace the product during the warranty period. This limited warranty applies only to the original retail purchaser and only when the product was purchased lawfully and used within the United States, including U.S. territories. Warranty periods - Washer: parts and labor — 1 year from the date of original retail purchase, or from the date of delivery if applicable law uses delivery date. - Direct Drive Motor (stator or rotor): parts only — 10 years from the date of original retail purchase, or from the date of delivery if applicable law uses delivery date. - You are responsible for any labor cost. - Stainless Steel Drum: parts only — 3 years from the date of original retail purchase, or from the date of d", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-coverage-and-terms" }, { "id": "lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2", "title": "LIMITED WARRANTY continued, pages 53-59 (1 of 2)", "sectionType": "warranty", "pageStart": 53, "pageEnd": 56, "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 53-56", "excerpt": "Limited Warranty: dispute resolution and Canada warranty terms This section explains how disputes are handled and, for Canada, what the limited warranty covers and does not cover. If you want to start arbitration in the U.S. Before beginning an arbitration proceeding, you must first send LG written notice at least 30 days in advance. Mail the notice to: LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue Englewood Cliffs, NJ 07632 Your notice must include: - your name - your address - your telephone number - the product involved - a description of the claim - the relief you are seeking LG and you are expected to try in good faith to resolve the claim during this 30-day period. If the dispute is not resolved, either party may file for arbitration. Binding arbitration and class action waiver If the dispute is not resolved after the notice period, claims must be ", "url": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/sections/lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2", "readUrl": "https://manualanswers.com/manuals/lg-wm4000hba-owners-manual/read#lg-wm4000hba-owners-manual-limited-warranty-continued-pages-53-59-1-of-2" } ], "answers": [ { "id": "lg-wm4000hba-owners-manual-can-i-run-the-washer-without-the-inlet-filters-installed", "title": "Can I run the washer without the inlet filters installed?", "answer": "No. The manual says not to use the washer without the inlet filters. Doing so can cause leaks, malfunction, continuous valve opening, flooding, and property damage.", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted page 39", "url": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-can-i-run-the-washer-without-the-inlet-filters-installed", "catalogUrl": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-can-i-run-the-washer-without-the-inlet-filters-installed/catalog.json" }, { "id": "lg-wm4000hba-owners-manual-what-does-an-ie-error-message-mean-in-this-section", "title": "What does an IE error message mean in this section?", "answer": "An IE error message may blink when the water pressure is low or an inlet filter is clogged with dirt. Clean the inlet filter.", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 40-41", "url": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-does-an-ie-error-message-mean-in-this-section", "catalogUrl": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-does-an-ie-error-message-mean-in-this-section/catalog.json" }, { "id": "lg-wm4000hba-owners-manual-what-does-an-oe-message-mean-in-this-section", "title": "What does an OE message mean in this section?", "answer": "An OE message blinking on the display means the drain pump filter is clogged with dirt. Clean the drain pump filter.", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted pages 40-41", "url": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-does-an-oe-message-mean-in-this-section", "catalogUrl": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-does-an-oe-message-mean-in-this-section/catalog.json" }, { "id": "lg-wm4000hba-owners-manual-what-should-i-do-if-i-hear-rattling-or-clanking", "title": "What should I do if I hear rattling or clanking?", "answer": "Stop the washer and check the drum and the drain filter for foreign objects such as keys, coins, or safety pins. If the noise continues after restarting, call for service.", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted page 45", "url": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-should-i-do-if-i-hear-rattling-or-clanking", "catalogUrl": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-should-i-do-if-i-hear-rattling-or-clanking/catalog.json" }, { "id": "lg-wm4000hba-owners-manual-what-should-i-do-if-the-washer-does-not-fill-properly-and-shows-an-error-message", "title": "What should I do if the washer does not fill properly and shows an error message?", "answer": "Check and clean the water inlet filters. The display message can mean the inlet valve filter screens are clogged by hard water scale, sediment, or other debris.", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted page 39", "url": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-should-i-do-if-the-washer-does-not-fill-properly-and-shows-an-error-message", "catalogUrl": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-should-i-do-if-the-washer-does-not-fill-properly-and-shows-an-error-message/catalog.json" }, { "id": "lg-wm4000hba-owners-manual-what-tools-or-supplies-do-i-need-to-clean-the-inlet-filters", "title": "What tools or supplies do I need to clean the inlet filters?", "answer": "You need access to the washer power and water shutoffs, pliers to remove the filters, and either white vinegar or a lime scale remover for soaking the filters.", "sourceCitation": "LG WM4000HBA Owner's Manual, extracted page 39", "url": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-tools-or-supplies-do-i-need-to-clean-the-inlet-filters", "catalogUrl": "https://manualanswers.com/questions/lg-wm4000hba-owners-manual-what-tools-or-supplies-do-i-need-to-clean-the-inlet-filters/catalog.json" } ], "guides": [ { "id": "lg-wm4000hba-drain-pump-filter-cleaning", "title": "LG WM4000HBA drain pump filter cleaning", "summary": "A maintenance guide for safely draining residual water and cleaning the LG front-load washer drain pump filter.", "difficulty": "Basic", "steps": [ "Turn off the washer before opening the lower access panel.", "Place a towel and shallow pan under the drain hose.", "Drain remaining water through the small hose.", "Unscrew the drain pump filter, clear debris, and rinse the filter.", "Reinstall the filter and drain hose cap securely before running another cycle." ], "sourceCitation": "LG drain pump filter support page; LG WM4000HBA Owner's Manual, pages 48-49", "url": "https://manualanswers.com/troubleshooting/lg-wm4000hba-drain-pump-filter-cleaning", "catalogUrl": "https://manualanswers.com/troubleshooting/lg-wm4000hba-drain-pump-filter-cleaning/catalog.json" }, { "id": "lg-wm4000hba-washer-not-draining", "title": "LG WM4000HBA washer not draining", "summary": "A source-backed drain checklist for the LG WM4000HBA washer, centered on the drain hose, drain pump filter, and OE error path.", "difficulty": "Basic", "steps": [ "Pause the cycle and turn the washer off before opening the drain pump access area.", "Drain remaining water through the small drain hose into a shallow pan.", "Remove the drain pump filter, clear debris, and reinstall it fully.", "Check the drain hose for kinks, clogs, height problems, or being pushed too far into the standpipe.", "Run a rinse/spin or short test cycle and watch for an OE error.", "If OE returns after these checks, use LG support or schedule service." ], "sourceCitation": "LG Washer OE Error Code support page; LG WM4000HBA Owner's Manual, pages 48-49 and 55-56", "url": "https://manualanswers.com/troubleshooting/lg-wm4000hba-washer-not-draining", "catalogUrl": "https://manualanswers.com/troubleshooting/lg-wm4000hba-washer-not-draining/catalog.json" } ], "errorCodes": [], "parts": [ { "id": "lg-wm4000hba-drain-pump-filter", "title": "Drain pump filter", "partType": "Filter", "partNumber": "model-specific", "partStatus": "placeholder", "sourceUrl": "https://www.lg.com/us/support/parts-accessories", "url": "https://manualanswers.com/parts/lg-wm4000hba-drain-pump-filter", "catalogUrl": "https://manualanswers.com/parts/lg-wm4000hba-drain-pump-filter/catalog.json" } ] }