Warranty in LG WM4000HBA Owner's Manual.

Continued Manual Pages: What These Pages Cover

These pages do not add operating instructions yet. They show the manual’s opening information and table of contents, which tells you where to find each major topic in the full owner’s manual.

Manual identification - Product: Washing machine - Model family: WM4000H*A - Manual number: MFL71964303 - Revision shown on these pages: Rev.06_012326 - The manual says to read it thoroughly before operating the appliance and to keep it handy for reference.

What is listed in the table of contents The manual is organized into these main sections:

Important Safety Instructions - Read all instructions before use. - Includes warning statements and caution statements.

Product Overview - Product features

Installation - Before installing - Choosing the proper location - Unpacking and removing shipping material - Connecting the water inlet hoses - Connecting the drain hose - Leveling the washer - Final installation check

Operation - Before use - Sorting laundry - Loading the washer - Adding cleaning products - Control panel - Wash cycles - Options and extra functions - Cycle modifiers

Smart Functions - Using LG ThinQ application - Smart DiagnosisTM function

Maintenance - Regular cleaning - Periodic maintenance - Care in cold climates

Troubleshooting - Before calling for service

Limited Warranty - USA - Canada

What this means for you From these pages alone, the key takeaway is that this section is only a guide to the rest of the manual. It tells you where to find installation, operation, maintenance, troubleshooting, and warranty information, but it does not include those instructions themselves.

If you are using these pages as a quick reference, the most important first step is to look up the detailed safety instructions before using the washer. After that, the installation and operation sections are the next places to go for setup and everyday use information.

Practical reading guide If you want to use the manual efficiently, the table of contents suggests this order: 1. Read the Important Safety Instructions. 2. Review Product Overview if you want to learn the washer’s parts and features. 3. Follow the Installation section before placing or connecting the washer. 4. Use the Operation section for laundry loading, detergent use, cycles, and controls. 5. Check Smart Functions if you plan to use LG ThinQ or Smart DiagnosisTM. 6. Use Maintenance and Troubleshooting when cleaning the washer or solving problems. 7. Review the Limited Warranty section for warranty details in your region.

Limitation of these pages These pages do not provide: - actual safety warnings - installation steps - washer cycle descriptions - control panel labels - maintenance procedures - troubleshooting codes or solutions - warranty terms

So, the only supported summary is that the manual is structured to guide you through safety, setup, use, care, troubleshooting, and warranty information.

Limited Warranty: Coverage and Terms

What LG covers If your LG washer fails because of a defect in materials or workmanship under normal and proper use, LG will, at its option, repair or replace the product during the warranty period.

This limited warranty applies only to the original retail purchaser and only when the product was purchased lawfully and used within the United States, including U.S. territories.

Warranty periods - Washer: parts and labor — 1 year from the date of original retail purchase, or from the date of delivery if applicable law uses delivery date. - Direct Drive Motor (stator or rotor): parts only — 10 years from the date of original retail purchase, or from the date of delivery if applicable law uses delivery date. - You are responsible for any labor cost. - Stainless Steel Drum: parts only — 3 years from the date of original retail purchase, or from the date of delivery if applicable law uses delivery date. - You are responsible for any labor cost.

What happens if a part is replaced - Replacement products and parts are covered for the remaining part of the original warranty period, or for 90 days, whichever is greater. - Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured. - Any replaced product or part becomes LG’s property.

What you must provide for warranty service - Proof of original retail purchase is required. - The proof must show the product model and date of purchase.

Important limits on legal rights - Except where prohibited by law, any implied warranty of merchantability or fitness for a particular purpose lasts only as long as the limited warranty above. - LG and its U.S. distributors/dealers are not liable for indirect, incidental, consequential, special, or punitive damages. - Examples listed include lost goodwill, lost revenues or profits, work stoppage, impairment of other goods, cost of removal and reinstallation, loss of use, and other damages whether based in contract, tort, or otherwise. - LG’s total liability, if any, will not exceed the purchase price you paid for the product. - Some states do not allow limits on implied warranties or incidental/consequential damages, so these limits may not apply to you. - This warranty gives you specific legal rights, and you may also have other rights that vary by state.

What this warranty does not cover This limited warranty does not cover: - Service trips to deliver, pick up, or install the product, teach you how to operate it, correct wiring, or correct unauthorized repairs. - Damage or failure during power failures or interrupted/inadequate electrical service. - Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air. - Damage or failure from operating the product in a corrosive atmosphere or contrary to the owner’s manual. - Damage or failure caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or other causes beyond LG’s control. - Damage or failure caused by unauthorized modification or alteration, use for other than the intended purpose, or any water leakage where the product was not properly installed. - Damage or failure caused by incorrect electrical current, voltage, or plumbing codes. - Damage from transportation, storage, or handling, including scratches, dents, chips, or other finish damage, unless reported within 1 week of delivery. - Damage or failure caused by misuse, abuse, improper installation, repair, or maintenance. Improper repair includes using parts not authorized by LG. Improper installation or maintenance includes work contrary to the owner’s manual. - Damage or failure caused by parts, components, accessories, consumable cleaning products, or other products or services not authorized by LG. - Damage or missing items to any display or open box product. - Refurbished products or products sold “As Is,” “Where Is,” “With all Faults,” or with a similar disclaimer. - Products with original serial numbers that have been removed, altered, or cannot be readily determined. - Increases in utility costs and additional utility expenses. - Noises associated with normal operation. - Products used for anything other than normal and proper household use, including commercial, business, industrial, retail, food service, or commercial lodging/transient rental settings, or any use contrary to the owner’s manual. - Costs of removing and reinstalling the product for repairs, or removal/reinstallation if the product is installed in an inaccessible location or not installed according to the owner’s manual. - Accessories, removable components, or consumable parts such as shelves, door bins, drawers, water/air filters, racks, light bulbs, and batteries, except for internal/functional parts covered under this limited warranty.

If your situation falls under one of these excluded conditions, you must pay the cost of repair or replacement.

How to obtain warranty service - Call 1-800-243-0000 and select the appropriate option from the menu. - Or visit http://www.lg.com. - Or write to: LG Electronics Customer Service, P.O. Box 240007, Huntsville, AL 35813, ATTN: CIC.

Arbitration notice This limited warranty includes an arbitration provision. - You and LG must resolve disputes by binding arbitration instead of in court, unless you choose to opt out. - In arbitration, class actions and jury trials are not permitted. - All disputes between you and LG arising out of or relating in any way to this limited warranty or the product must be resolved exclusively through binding arbitration, not in a court of general jurisdiction.

Plain-language summary This warranty mainly covers defects in the washer, motor, and drum when the washer is used normally and properly. To get service, you need proof of purchase. Many kinds of damage, installation issues, unauthorized repairs, normal operating noise, and non-household use are excluded. Disputes are generally handled through binding arbitration rather than in court.

Limited Warranty: dispute resolution and Canada warranty terms

This section explains how disputes are handled and, for Canada, what the limited warranty covers and does not cover.

If you want to start arbitration in the U.S. Before beginning an arbitration proceeding, you must first send LG written notice at least 30 days in advance. Mail the notice to:

LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue Englewood Cliffs, NJ 07632

Your notice must include: - your name - your address - your telephone number - the product involved - a description of the claim - the relief you are seeking

LG and you are expected to try in good faith to resolve the claim during this 30-day period. If the dispute is not resolved, either party may file for arbitration.

Binding arbitration and class action waiver If the dispute is not resolved after the notice period, claims must be resolved by binding arbitration on an individual basis, unless you opt out as described below. The warranty says disputes between you and LG cannot be combined with disputes involving other people’s products or claims. It also says disputes may not proceed as a class or representative action.

Either party may bring an individual action in small claims court instead of arbitration, but not as a class or representative case.

Arbitration rules Either you or LG can start arbitration by making a written demand. Arbitration is handled by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules in effect when arbitration begins, along with the procedures in this warranty section. The AAA Rules are available at www.adr.org/consumer.

You must send a copy of your written demand for arbitration, and a copy of this provision, to the AAA in the manner required by the AAA Rules. You must also send a copy to LG at the address above.

If there is a conflict between the AAA Rules and this warranty section, this warranty section controls. The Federal Arbitration Act governs this arbitration provision. The arbitrator’s award may be entered in any court with proper jurisdiction. The arbitrator decides all issues except the scope and enforceability of the arbitration provision and whether the dispute can be arbitrated; those issues are decided by a court.

Governing law The law of the state where you live governs this Limited Warranty and any disputes, except where federal law controls or conflicts.

Fees and costs in arbitration You do not have to pay a fee to begin arbitration. When LG receives your written demand, LG will promptly pay all arbitration filing fees to the AAA unless you are seeking more than $25,000 in damages. If so, fee payment is handled under the AAA Rules.

Except where otherwise stated, LG will pay AAA filing, administration, and arbitrator fees for arbitrations started according to the AAA Rules and this provision.

If you win arbitration, LG will pay your reasonable attorneys’ fees and expenses, considering factors such as the purchase amount and claim amount. If the law allows reasonable attorneys’ fees and expenses, the arbitrator may award them to the same extent a court could.

If the arbitrator decides your claim or the relief you requested is frivolous or brought for an improper purpose, fee payment follows the AAA Rules, and you agree to reimburse LG for amounts LG already paid that would otherwise be your responsibility. If LG wins, LG generally waives any right to seek attorneys’ fees and expenses from you.

Hearings and location If your claim is for $25,000 or less, you may choose arbitration based only on documents, by telephone, or by an in-person hearing, as allowed by the AAA Rules. If your claim exceeds $25,000, the AAA Rules decide whether there will be a hearing.

Any in-person hearing will be held in the federal judicial district where you live, unless both sides agree to another location or to a telephonic arbitration.

Opting out of arbitration You may opt out of this dispute resolution procedure. If you do, neither side can require the other to use arbitration.

To opt out, you must notify LG within 30 calendar days from the date of the first consumer purchaser’s purchase of the product. You may opt out only by: - emailing optout@lge.com with the subject line: “Arbitration Opt Out”, or - calling 1-800-980-2973

Your opt-out notice must include: - your name and address - the purchase date - the product model name or model number - the serial number

The serial number can be found on the product or online at https://www.lg.com/us/support by clicking “How do I find my model number?”

No other form of notice works to opt out. Opting out does not change your Limited Warranty coverage. If you keep the product and do not opt out, you accept the arbitration terms.

Canada: arbitration notice For Canada, the warranty says it contains an arbitration provision that requires disputes to be resolved by binding arbitration instead of court, unless provincial or territorial law does not allow it, or unless you opt out in jurisdictions where that option applies. It also says this arbitration provision does not apply to consumers in Ontario, British Columbia, or Québec. Class actions and jury trials are not allowed in arbitration.

Canada: warranty coverage If the washer fails because of a defect in materials or workmanship during normal and proper use, LG Electronics Canada, Inc. (LGECI) will, at its option, repair, replace, or provide a prorated remedy after receiving proof of the original retail purchase.

This warranty is only for the original retail purchaser and only for a product distributed, purchased from an authorized retailer, and used in Canada, as determined by LGECI.

Warranty periods in Canada If the original purchase date cannot be verified, the warranty starts 60 days from the date of manufacture.

• Washer: 1 year from the original retail purchase date — parts and labor for internal/functional parts only
• Stainless steel drum: 3 years from the original retail purchase date — parts only; consumer pays labor
• Direct drive motor (stator or rotor): 10 years from the original retail purchase date — part only; consumer pays labor

Replacement products and parts are covered for the remaining original warranty period or 90 days, whichever is greater. Replacement products and parts may be new, reconditioned, refurbished, or factory remanufactured, at LGECI’s sole discretion.

You must provide proof of original retail purchase showing the model and purchase date to receive warranty service.

What the Canada warranty does not cover This Limited Warranty does not cover: - service trips to deliver, pick up, install, or teach product operation; correct wiring or plumbing; or correct unauthorized repairs or installations - damage or failure during power failures or interrupted/inadequate electrical service - damage or failure caused by leaky or broken water pipes, frozen pipes, restricted drain lines, or inadequate/interrupted water or air supply - damage or failure from corrosive atmospheres or from use contrary to the owner’s manual - damage or failure caused by accidents, pests, lightning, wind, fire, floods, acts of God, or other causes beyond LGECI’s or the manufacturer’s control - damage or failure caused by misuse, abuse, improper installation, repair, or maintenance; improper repair includes unauthorized parts, and improper installation or maintenance includes anything contrary to the owner’s manual - damage or failure from unauthorized modification, using the product for anything other than its intended household purpose, or water leakage due to improper installation - damage or failure from incorrect electrical current, voltage, or plumbing codes - damage or failure from use other than normal household use, including commercial or industrial use, unless otherwise stated in the owner’s manual - damage or failure caused by accessories, components, or cleaning products that are not approved/authorized by LGECI - transportation and handling damage, including scratches, dents, chips, or finish damage, unless it results from defects in materials or workmanship and is reported within 1 week of delivery - damage or missing items to display, open-box, refurbished, or discounted products - refurbished products or products sold “As Is”, “Where Is”, “With all Faults”, or similar - products with original serial numbers removed, altered, or not readily determinable - higher utility costs or added utility expenses related to the product - replacement of light bulbs, filters, fuses, or other consumable parts - costs to remove and/or reinstall the product for repairs - noises that are normal for operation, or failures caused by not following the use and care or installation guides, or by using the unit in an unsuitable environment

Other Canada warranty notes LGECI says this limited warranty is the only liability it accepts, unless provincial law prevents that limitation. Other warranties or conditions, including implied warranties of merchantability or fitness for a particular purpose, are disclaimed except where prohibited by provincial law. If law implies a warranty or condition, it is limited to the warranty period above.

LGECI is not responsible for incidental, consequential, special, direct, indirect, punitive, or exemplary damages, including loss of goodwill, lost profits, lost revenue, loss of use, or similar damages. LGECI’s total liability, if any, does not exceed the purchase price you paid for the product.

This warranty gives you specific legal rights, and you may have other rights that vary by province. If any term conflicts with provincial law, that term is severable and the rest of the warranty remains in effect.

Limited Warranty: what happens if there is a dispute

This section explains how warranty disputes are handled for LG Canada.

In-home repairs and service area - For products that are still in warranty, in-home repairs are provided only if the product is within a 150 km radius of the nearest authorized service center, as determined by LG Canada. - If the product is outside that 150 km radius, you are responsible for bringing the product to the authorized service center at your own expense for in-warranty repair. - Any costs tied to excluded circumstances listed in the warranty’s “This Limited Warranty Does Not Cover” section must be paid by the consumer.

How to get warranty service or more information - Call 1-888-542-2623. - Hours: 8 am to 9 pm EST, 365 days. - You can also visit http://www.lg.com.

Dispute resolution: arbitration instead of court

Except where the law prohibits it, all disputes between you and LG that arise from or relate to the limited warranty or the product are to be resolved through binding arbitration, not in a court of general jurisdiction.

The warranty says that, except where prohibited by law, you and LG: - waive the right to a jury trial; and - waive the right to bring or join a class action.

What counts as a dispute For this section, a dispute or claim includes any disagreement of any kind related to: - the sale of the product, - the condition of the product, - the performance of the product, or - the limited warranty itself.

Notice of dispute If you want to start arbitration, you must first give LG written notice at least 30 days before starting arbitration.

Send the notice to: - LGECI Legal Team - 20 Norelco Drive, North York, Ontario, Canada M9L 2X6

Your notice must include: - your name, - your address, - your telephone number, - the product involved, - the nature of the claim, and - the relief you want.

After LG receives the notice, you and LG are expected to try to resolve the claim in good faith. If the dispute is not resolved within 30 days after LG receives the notice, it goes to binding arbitration.

How arbitration works - Arbitration is private and confidential. - It is conducted on a simplified and expedited basis. - A single arbitrator is chosen by the parties under the commercial arbitration law and rules of your province or territory. - You must also send a copy of the written arbitration demand to LG Electronics Canada, Inc., Attn: Legal Department – Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. - Judgment on the arbitrator’s award may be entered in any court that has jurisdiction. - The arbitrator decides all issues except questions about whether the arbitration clause applies and whether the dispute can be arbitrated; those questions are for the court.

Governing law and court jurisdiction - The law of the province or territory where you purchased the product governs the limited warranty and any disputes with LG, except where that law conflicts with applicable federal or provincial/territorial law. - If arbitration is not permitted for a claim, dispute, or controversy, you and LG agree to the exclusive jurisdiction of the courts of the province or territory where the product was purchased.

Fees and costs in arbitration - You do not need to pay any fee to begin arbitration. - LG will promptly pay all arbitration filing fees after receiving your written demand, unless you are seeking more than $25,000 in damages; in that case, the applicable arbitration rules control fee payment. - In general, LG pays the filing, administration, and arbitrator fees for arbitration started under the arbitration provision and applicable rules. - If you win, LG will pay your reasonable attorneys’ fees and expenses, considering factors such as the purchase amount and claim amount. - If the arbitrator decides your claim or requested relief is frivolous or brought for an improper purpose, fee payment follows the applicable arbitration rules, and you agree to reimburse LG for amounts LG paid that are otherwise your responsibility. - If LG wins, LG waives any right it may have to seek attorneys’ fees and expenses from you, except as otherwise provided.

Hearings and location - If your claim is $25,000 or less, you may choose one of these options: - document-only arbitration, - a telephone hearing, or - an in-person hearing, as allowed by the arbitration rules. - If your claim is over $25,000, the right to a hearing is determined by the arbitration rules. - In-person hearings are held at the nearest mutually convenient arbitration location in your province or territory, unless you and LG agree to another location or to a telephone arbitration.

Severability and waiver - If part of this limited warranty, including the arbitration procedures, is unenforceable, the rest remains in effect to the fullest extent allowed by law. - If LG does not strictly enforce a provision, that does not mean LG waives that provision.

Opting out of arbitration If you are covered by the binding arbitration provision, you may opt out.

How to opt out You must notify LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product.

You can opt out only by: - emailing optout@lge.com with the subject line “Arbitration Opt Out;” or - calling 1-800-980-2973.

Your opt-out notice must include: - your name and address, - the date the product was purchased, - the product model name or model number, and - the serial number.

The serial number can be found: - on the product, or - online at https://www.lg.com/ca_en/findmodel_serial/.

What happens if you opt out - If you opt out, neither you nor LG can require the other to participate in arbitration. - The law of the province or territory where you live governs the limited warranty and disputes, except where preempted by or inconsistent with applicable law. - If arbitration is not permitted for a claim or dispute, you and LG agree to the exclusive jurisdiction of the courts of your province or territory of residence. - Opting out does not affect your limited warranty coverage. - If you keep the product and do not opt out, you accept the arbitration terms.

Conflict with the EULA If there is a conflict between this limited warranty and the End User License Agreement (EULA) about dispute resolution, the limited warranty controls and takes priority.